Privacy Policy

1. Introduction

Smartline IT ("Smartline IT") is the local trade name for McCarthy's General IT Solutions, LLC, based in Perryville, Missouri. McCarthy's General IT Solutions, LLC is committed to protecting the privacy of website visitors and clients. This Privacy Policy explains how Smartline IT collects, uses, discloses, and safeguards information when you visit this website, use the support chatbot, or submit inquiry forms.

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2. Information Collected

Smartline IT only collects personal information that is voluntarily provided when communicating or submitting service requests. This information includes:

• Contact Information: Your name, email address, phone number, and mailing/business address.
• Service Request Details: Information regarding your technical issues, device models, network setup, or AI automation goals submitted via the forms or support chatbot.
• Log Data & Device Info: Basic device information, IP address, and browser characteristics used to optimize performance and prevent spam.

TCPA Telephone Consent: By providing your phone number on the contact forms or chatbot, you consent to receive telephone calls and/or text messages from Smartline IT regarding your support ticket or scheduled repair. Smartline IT does not utilize automated marketing dialing systems or promotional SMS campaigns.

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3. Cookies and Tracking Technologies

This website utilizes local storage and basic cookies to enhance your browsing experience, remember your preferences, and maintain session states.

• Consent Status: Smartline IT stores your cookie preferences in localStorage so you are not prompted with the cookie consent banner on every visit.
• Form Security: Temporary tokens may be used to secure forms against CSRF and automated spam bots.
• No Third-Party Advertising Trackers: Smartline IT does not use intrusive tracking cookies, behavioral tracking networks, or third-party pixels to sell browsing profiles to advertisers.

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4. How Information is Used

Smartline IT uses the collected information solely for business purposes, including to:

• Diagnose, troubleshoot, and schedule repairs for your computers, devices, or networks.
• Provide custom quotes and correspond regarding your service requests.
• Manage support tickets generated through the chatbot.
• Maintain the security, stability, and integrity of this website.

CAN-SPAM Act Compliance: In accordance with the CAN-SPAM Act, Smartline IT does not send misleading email subjects, does not use third-party distribution lists, and explicitly identifies transactional messages. All correspondence is limited strictly to updates on requested services.

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5. Data Sharing and Protection

Smartline IT does not sell, rent, trade, or share personal information with third parties. Your information is shared only under the following limited conditions:

• Service Providers: Smartline IT utilizes secure third-party form processors (specifically Formspree) to securely transmit contact form submissions to the business inbox via HTTPS.
• Legal Requirements: If required by law, subpoena, or government regulation, McCarthy's General IT Solutions, LLC may disclose your information to comply with valid legal processes.

Smartline IT implements robust physical, electronic, and administrative safeguards to protect personal data from unauthorized access or disclosure.

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6. Data Retention and Deletion

Smartline IT retains personal contact information, ticket descriptions, and communication logs only as long as necessary to fulfill service engagements, handle support tickets, and comply with standard business record-keeping regulations. Active contact logs and email inquiries are retained for up to 180 days following ticket resolution, after which they are systematically archived or securely deleted. Under CCPA, GDPR, and local privacy laws, you have the right to request a copy of the personal information stored or request that Smartline IT permanently purge your records. Deletion requests can be submitted by email and are processed within 30 days.

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7. Digital Accessibility (ADA Compliance)

Smartline IT is committed to digital accessibility, aiming to ensure that this website is fully compatible with assistive screen reader technologies and logical keyboard navigation in compliance with the Web Content Accessibility Guidelines (WCAG 2.1 AA). If you experience difficulty accessing any part of this site, please email Smartline IT for direct support.

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8. Contact Information

If you have any questions about this Privacy Policy, your data rights, or wish to request data deletion, please contact Smartline IT at: